10-Year Limited Warranty

Quality Assurance

Thank You for Choosing Sofzsleep!
We are confident in the exceptional quality and durability of our mattresses. They are engineered to provide consistent comfort and support for at least ten years or more.

Our Commitment to Durability: The European Eco-Label Standard
Sofzsleep guarantees that its mattresses comply with the stringent European Eco-label Standard for bed mattresses (European Commission 2009/598/EC). This certification is our promise of both environmental responsibility and long-term performance.

• The Test: The standard uses test method EN1957, which simulates a decade of use by subjecting a mattress to 30,000 cycles of pressure and motion.
• The Requirement: To pass, a mattress core must not lose more than 15% of its height after this rigorous testing.
• Our Promise: By adhering to this standard, we ensure our mattresses are built to last. You can trust that the support and comfort will remain consistent year after year.

This Limited Warranty outlines the terms of your coverage. Please register your product below to activate your warranty.

1. Warranty Periods & Coverage
   This warranty is valid only for the original purchaser with valid proof of purchase. It is non-transferable.

• Full-Sized Mattresses: 10-year limited warranty against material and manufacturing defects.
• Cot/Playpen Mattresses & Toppers: 3-year limited warranty against material and manufacturing defects.
• Pillows: No warranty. All sales are final.

The warranty period commences on the original date of purchase. A repair or replacement does not extend the original warranty period or start a new one.

2. What This Warranty Covers
   This warranty covers the following verifiable defects:

• Core Sagging: A visible indentation in the mattress core measuring ≥ 2.5 cm (1 inch) when measured according to standard methods. This must not be a result of an improper foundation or normal wear and tear.

Sofzsleep will, at its sole discretion, repair or replace the defective product. Replacement products may be of comparable materials or models and will not necessarily be an exact match.

3. What Is Not Covered (Warranty Exclusions)
   This warranty does not cover:

• Comfort Preference: Your personal preference for firmness or softness.
• Normal Wear & Tear: The natural, gradual softening of materials and minor indentations (<2.5cm) that do not affect support.
• Mattress Covers, Mattress Zippers & Fabrics: Damage to, or shrinkage, staining, or tearing of the inner or outer fabric covers and zippers, including damage from cleaning or washing (even if following instructions).
• Cosmetic Issues: Minor variations in colour, design, or dimensions (within standard industry tolerances of ±2cm).
• Improper Use, Care, or Handling:
  • Damage from an inadequate, uneven, failing, or unsupportive bed base or foundation (see Customer Responsibilities).
  • Stains, soiling, liquid damage, or infestations (e.g., bed bugs, mould, mildew, odours).
  • Damage from exposure to abnormal humidity, heat, liquids, or direct sunlight (UV exposure).
  • Damage from misuse, abuse, accident, or neglect (e.g., jumping, pulling, burns).
• Health-Related Claims: Any allergies, pre-existing or subsequent health conditions, or claims that the product did not alleviate pain or discomfort.
• Products purchased from unauthorized retailers.
• Incidental Costs: Transportation, inspection, or removal costs are the customer’s responsibility.

4. Prorated Reimbursement Schedule

• Year 1: Repair or replacement is provided at no charge (customer pays transport).
• Years 2-3 (Toppers/Cot Mattresses) & Years 2-10 (Full Mattresses): A prorated fee will apply for any approved repair or replacement.
• The charge is calculated as: (Current List Price) x (Number of Years Owned / Warranty Length) + Transportation Charges.
  • Example for a 10-year mattress in Year 5:* *($1,000 Current Price) x (5 / 10) = $500 (50% of current price) + transport.
  • Example for a 3-year topper in Year 2:* *($300 Current Price) x (2 / 3) = $200 (67% of current price) + transport.

5. Customer Responsibilities to Maintain Warranty
   For this warranty to remain valid, you must:

• Use a Proper Foundation: Use a firm, rigid, and supportive foundation with a centre support leg for queen and king sizes. Slats must be no more than 5cm apart and must be structurally sound.
• Provide Adequate Ventilation: Keep the product in a cool, dry, and well-ventilated environment without exposure to direct sunlight or moisture.
• Handle with Care: Lift, do not drag or pull, the mattress during moving.

6. How to Make a Warranty Claim

To initiate a claim, you must:

• • Contact our support team at hello@sofzsleep.com
  • Provide a copy of your original dated sales receipt.
  • Provide your name, address, and a detailed description of the defect.
  • Provide clear digital photographs and, if claiming sagging, a measurement photo with a tape measure clearly showing the indentation depth.

Sofzsleep will determine the validity of the claim based on the provided evidence. We reserve the right to inspect the product. Claims must be submitted within 30 days of the defect being discovered.

7. Limitation of Liability
   This Limited Warranty is your exclusive remedy. Sofzsleep’s liability shall not exceed the original purchase price of the product. Sofzsleep is not liable for incidental or consequential damages.

This document constitutes the entire agreement and supersedes all prior representations. Sofzsleep reserves the right to amend this policy.